Responsible Gaming at kn88

Gambling Should Always Be Fun

At kn88, we believe that gambling is a form of entertainment — one that millions of Bangladeshi adults enjoy responsibly every day. Whether you are following the BPL, spinning slots, or playing live casino games, the experience should be enjoyable, within your means, and under your control at all times.

Problems can develop when gambling stops being fun and starts to feel like a compulsion or a financial necessity. kn88 is committed to providing every player in Bangladesh with clear, accessible tools and information so that gambling remains a positive leisure activity — and so that those who need help can find it quickly and without stigma.

Your Responsible Gaming Toolkit

kn88 provides a full suite of player-protection tools, available directly through your account settings. All tools are free to use and take effect immediately or within the timeframe specified.

Deposit Limits in Detail

A deposit limit is the most straightforward way to make sure you never spend more than you are comfortable with. kn88 allows you to set a maximum daily, weekly, or monthly deposit cap directly from your account settings page. Here is how deposit limits work on kn88:

• Limits apply to all deposit methods including bKash, Nagad, Rocket, Upay, and card payments — regardless of which method you use for a given transaction.
• Reducing a deposit limit takes effect immediately. Increasing a limit is subject to a mandatory 7-day cooling-off period to protect against impulsive decisions made during a losing streak.
• You will receive a notification via your registered mobile number when you reach 80% and 100% of your current deposit limit within the active period.
• Deposit limits can be set in Bangladeshi Taka (৳). You may set limits as low as ৳500 per day to help maintain very strict budget control.

To set or modify your deposit limit, log in to your kn88 account, navigate to Account Settings, and select Responsible Gaming. Changes are applied instantly for reductions and after the 7-day cooling-off period for increases.

Self-Exclusion — Taking a Break

Self-exclusion is one of the most important tools kn88 offers. If you feel that your gambling is becoming a problem — or even if you simply want a break for any reason — self-exclusion lets you block access to your kn88 account for a defined period or permanently.

Self-exclusion options available on kn88:

• Short break: 24 hours, 3 days, or 1 week — for players who want a brief pause without formally closing their account.
• Medium exclusion: 1 month, 3 months, or 6 months — recommended for players who recognise a pattern of excessive play and need a longer recovery window.
• Permanent closure: permanently closes the kn88 account. Any real-money balance will be refunded to your registered payment method after identity verification. This action cannot be reversed.

During any active self-exclusion period, your account will be locked from deposits, gameplay, and withdrawals except for the final balance withdrawal at the end of a permanent closure process. To activate self-exclusion, contact [email protected] with the subject line "Self-Exclusion Request" and specify the exclusion period you require.

Time-Out Feature

A time-out is a shorter, lighter-touch pause mechanism designed for players who want to step away temporarily without the formality of a full self-exclusion. The time-out feature on kn88 works as follows:

• Time-out periods of 24 hours, 48 hours, 72 hours, or 7 days can be applied instantly from your account settings without needing to contact support.
• During a time-out, you will not be able to log in, place bets, or make deposits. Any pending withdrawals will continue to be processed normally.
• A time-out cannot be cancelled early. Once set, the lock remains in place until the period expires — this protects you from impulsively ending a pause during a moment of temptation.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Being aware of the early warning signs helps you take action before gambling causes serious harm. Consider reaching out to kn88 support or seeking professional help if you recognise any of the following in yourself:

• Gambling with money you cannot afford to lose, such as rent, food, or bill money.
• Chasing losses — continuing to gamble in an attempt to win back money you have already lost.
• Lying to family members or friends about how much time or money you spend gambling.
• Feeling anxious, irritable, or depressed when you are not gambling, or when you try to cut down.
• Neglecting work, studies, family responsibilities, or important relationships because of gambling.
• Borrowing money, taking out loans, or selling possessions in order to fund gambling activity.

If any of these signs feel familiar, please do not wait. Use the self-exclusion tool immediately, or contact our support team at [email protected]. You are not alone, and help is available.

Age Verification — 21+ Policy

kn88 operates a strict 21+ age policy across all games, betting markets, and platform features. No individual under the age of 21 is permitted to register an account, make a deposit, or participate in any gambling activity on kn88. This policy applies to all players accessing the platform from Bangladesh and from any other jurisdiction.

All players are required to complete KYC age and identity verification before their first withdrawal. kn88 may request age verification documents at any stage of the account lifecycle. Where a player is found to be under 21, the account is permanently closed, gameplay history is voided, and deposits may be returned at kn88's discretion following investigation. If you are a parent or guardian and believe your child has accessed kn88, contact us immediately at [email protected].

Our Commitments to You

Get Help — You Are Not Alone

If gambling is causing you distress, financial difficulty, or relationship problems, please reach out. kn88 support is available 24/7 to help you activate any responsible gaming tool, initiate a self-exclusion, or simply talk through your concerns. All communications are treated with complete confidentiality.